NBN Critical Update

NBN Critical Update

Starting in January 2022 and continuing over a few months, NBN Co. will be changing the protocol used to communicate on your internet service. This may require customers using NBN FTTN & FTTB technology to have an update to the firmware applied to their on premises modem, or where the manufacturer of the modem does not support this change a replacement modem will need to be installed.

The changes being made are designed to improve the NBN performance particularly for those clients who are at an extended distance from the node.

Starting in January 2022 and continuing over a few months, NBN Co. will be changing the protocol used to communicate on your internet service. This may require customers using NBN FTTN & FTTB technology to have an update to the firmware applied to their on premises modem, or where the manufacturer of the modem does not support this change a replacement modem will need to be installed.

The changes being made are designed to improve the NBN performance particularly for those clients who are at an extended distance from the node.

Clients affected

  • All FTTN & FTTB internet services

What if I do nothing?

  • When your particular service is updated you should expect your service to immediately cease to function or the speeds to be adversely impacted.
  • As a result of the upgrade, some customers may no longer be able to use their current modem if it is not compatible with the planned upgrades, or they may see their service degrade and their speeds slow.
  • My modem is new, do I need to apply this? You may still need to update this modem for it to continue working.

Will I receive a notice when this occurs?

  • NBN Co. has only told us that the upgrade is due to start January 2022 and should be completed in the first half of 2022. We do not have any information about when this may affect you specifically.
  • For those clients that are invoiced for their Aussie Broadband service through Bizit you should consider this your first and final notice.

Why do I need to pay for this service change?

  • NBN Co. is able to make these changes at any time to improve their service or any other reason that they see fit.
  • It has always been your responsibility to maintain your on premises equipment and keep it updated at your cost.
  • But I’m paying Bizit a service fee to maintain this equipment? If you are in this situation your upgrade will be done at no charge, unless in the unlikely event a replacement modem is required.
  • Can I add this device to your management service to avoid any future charges to update this device? Yes, costs vary a little but typically $10.00 per month to cover our time and licensing costs to have this connected to our management services.

What if further changes are required?

  • At Bizit we are proceeding with the information provided by the NBN and modem manufacturers. Whilst unlikely, if further changes are required you should expect to be charged for these each time a change is required.
  • Whilst we guarantee our work we do not guarantee the manufacturer of your equipment or NBN Co. will get it right the first time.
  • Any costs related to any further updates are not within our control and should you wish to seek compensation you should take this up with the manufacturer of your modem or NBN Co.

Starting in January 2022 and continuing over a few months, NBN Co. will be changing the protocol used to communicate on your internet service. This may require customers using NBN FTTN & FTTB technology to have an update to the firmware applied to their on premises modem, or where the manufacturer of the modem does not support this change a replacement modem will need to be installed.

The changes being made are designed to improve the NBN performance particularly for those clients who are at an extended distance from the node.

Clients affected

  • All FTTN & FTTB internet services

What if I do nothing?

  • When your particular service is updated you should expect your service to immediately cease to function or the speeds to be adversely impacted.
  • As a result of the upgrade, some customers may no longer be able to use their current modem if it is not compatible with the planned upgrades, or they may see their service degrade and their speeds slow.
  • My modem is new, do I need to apply this? You may still need to update this modem for it to continue working.

Will I receive a notice when this occurs?

  • NBN Co. has only told us that the upgrade is due to start January 2022 and should be completed in the first half of 2022. We do not have any information about when this may affect you specifically.
  • For those clients that are invoiced for their Aussie Broadband service through Bizit you should consider this your first and final notice.

Why do I need to pay for this service change?

  • NBN Co. is able to make these changes at any time to improve their service or any other reason that they see fit.
  • It has always been your responsibility to maintain your on premises equipment and keep it updated at your cost.
  • But I’m paying Bizit a service fee to maintain this equipment? If you are in this situation your upgrade will be done at no charge, unless in the unlikely event a replacement modem is required.
  • Can I add this device to your management service to avoid any future charges to update this device? Yes, costs vary a little but typically $10.00 per month to cover our time and licensing costs to have this connected to our management services.

What if further changes are required?

  • At Bizit we are proceeding with the information provided by the NBN and modem manufacturers. Whilst unlikely, if further changes are required you should expect to be charged for these each time a change is required.
  • Whilst we guarantee our work we do not guarantee the manufacturer of your equipment or NBN Co. will get it right the first time.
  • Any costs related to any further updates are not within our control and should you wish to seek compensation you should take this up with the manufacturer of your modem or NBN Co.

Helpful Resources

Helpful Resources

Why Move

NBN going live should be something of a blessing that provides better services at lower costs. We have many successful implementations that have significantly reduced costs.

  • Super-fast Internet
  • More reliable Internet
  • Analogue phones services will be switched off around 18 months after the NBN goes live in your area.

Avoiding the issues

The IT community has a best practice model for the implementation of change, unfortunately, many businesses are letting their current or new Internet service providers make the changes without any thought to the consequences of issues that may arise. In simple terms, there is little to no process or planning involved and certainly, they are not making the changes in accordance with our industry best practices.

Solutions

When switching over don’t just hope for the best:

  • Ensure that whoever is managing the transition is following best practice guidelines
  • Plan!
  • ASK questions, “what if there is a problem?”
  • Know what speed and what data allowance you are getting, speed is often hidden.

"Now" is the best time to move

Verify the impact, ensure planning is done, choose an NBN retailer and get on board and reap the many benefits!

BizIt are not NBN retailers, we are independent IT consultants, but we are more than happy to assist your business make a smooth transition to your chosen NBN service provider.

Why Move

NBN going live should be something of a blessing that provides better services at lower costs. We have many successful implementations that have significantly reduced costs.

  • Super-fast Internet
  • More reliable Internet
  • Analogue phones services will be switched off around 18 months after the NBN goes live in your area.

Avoiding the issues

The IT community has a best practice model for the implementation of change, unfortunately, many businesses are letting their current or new Internet service providers make the changes without any thought to the consequences of issues that may arise. In simple terms, there is little to no process or planning involved and certainly, they are not making the changes in accordance with our industry best practices.

Solutions

When switching over don’t just hope for the best:

  • Ensure that whoever is managing the transition is following best practice guidelines
  • Plan!
  • ASK questions, “what if there is a problem?”
  • Know what speed and what data allowance you are getting, speed is often hidden.

"Now" is the best time to move

Verify the impact, ensure planning is done, choose an NBN retailer and get on board and reap the many benefits!

BizIt are not NBN retailers, we are independent IT consultants, but we are more than happy to assist your business make a smooth transition to your chosen NBN service provider.

Contact Us

13 + 4 =

support@biz-it.com.au

1300 761 495

Remote Support

Contact Us

5 + 5 =

support@biz-it.com.au

1300 761 495

Remote Support